I had identity theft added this past week. I have been a Norton customer for 10 years. I have had Norton's password manager on my mobile phone for at least this long. When the ID theft was added, Norton wiped 10 years of passwords after this occurred, and I have spent at least 3 hours on hold to no avail. I was offered to have a Tier 2 support person call me back. I came home 2 days early from my family weekend because I was told I would get a call on Sunday 9/4/22 at 1000 - no call. I thought maybe they got the day wrong, so I waited today on Monday 09/05/2022 at 1000 - NO CALL. I had to call and start the process all over again for Sedevikho Kera (Tier 2) to tell me that unless I knew the password to the existing vault (as he was remoted
...Näytä enemmänin), he could only help me set up a new vault, which would give me no hope of recovering my passwords. When the ID theft was added to my account a new Norton Password manager was automatically installed, and it wiped all of my information. My husband (furious) asked him to transfer us to someone over him. There was a long pause (several minutes), and I said, "hello" He said, "just give me a moment." He hangs up the phone and ends the remote session. So, I will be canceling my account for which I have been a customer for over 30 years, and I will tell EVERYONE about this poor customer service, and lack of efficiency. When my husband called this company back, no one would transfer him to a top supervisor. They leave us on hold for several minutes, and then they disconnect the call. I am astounded at this treatment.
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