Item: Norton Family
Rating: 8.8
Author: Tim Mocan

Question 1

Is Norton Family safe?

Accepted Answer

Yes, Norton Family provides great ways to keep your child safe online — it provides really good web filtering that protects your kids from sites that might contain explicit content, such as drugs, violence, and pornography. In addition, it lets you track your child’s searches and the videos they watch on YouTube’s site and popular search engines, which helps you make sure your kids are not looking up adult content or watching disturbing videos. Additionally, Norton Family protects your kids’ privacy, as it doesn’t share their data with advertisers.

Question 2

Can VPNs bypass Norton Family’s web filtering?

Accepted Answer

No, VPNs weren’t able to bypass the parental app’s web filtering in my tests of popular VPNs on both mobile and desktop. What’s more, Norton Family was even able to detect and block the VPN apps I used.

Question 3

Can Norton Family monitor incognito?

Accepted Answer

Yes, Norton Family is able to monitor browsing traffic and block sites in incognito/private mode — I tested this using Chrome’s and Firefox’s private modes, and Norton Family always prevented me from connecting to restricted sites.

Question 4

What apps does Norton Family block?

Accepted Answer

Norton Family can detect and block pretty much any app that’s popular with kids and teens. In my tests, it was able to restrict access to apps like YouTube, Discord, TikTok, Twitter, Netflix, Instagram, and Telegram.

Question 5

Can my child delete Norton Family?

Accepted Answer

No, Norton Family comes with uninstall protection, which requires you to type in your parental account login credentials to uninstall the kids apps. So, I strongly recommend you store your login credentials someplace safe out of the reach of your kids.

Question 6

Can Norton Family monitor text messages and block phone calls?

Accepted Answer

No — Norton Family used to have a feature on Android that could monitor text messages and block phone calls when kids were no longer allowed any screen time. However, due to Google’s policy changes, Norton Family stopped offering this feature.

If you’re looking for a good parental control app that can monitor text messages and block phone calls, I recommend checking out Qustodio instead — it has a feature that can read kids’ text messages and block outgoing and incoming phone calls. You need to perform manual setups to use that feature, but Qustodio provides very helpful tutorials, so the setup process won’t take long.

Question 7

Can Norton Family monitor YouTube?

Accepted Answer

Yes, Norton Family is able to monitor your child’s YouTube searches and the videos they watch on YouTube — but only on YouTube’s site, not the YouTube app. The features work well, although it sometimes takes a bit long for tracked YouTube videos to show up in the reports tab. On Android, the tracking feature only works on the Norton Family browser, Chrome, and the default Android browser, and on iOS, it only works on the Norton Family browser. Plus, kids can bypass Norton Family’s tracking features by disabling the Norton Family browser extensions (though you’ll receive a notification if they do).

Question 8

Does Norton Family work on Google Chrome?

Accepted Answer

Yes, Norton Family’s web filtering works well on Google Chrome. It’s very difficult to bypass, its app filtering can detect and block Chrome, and its search tracking feature shows what your kids search for on Google. However, its search tracking feature doesn’t cover the Google Chrome app on iOS. Also, kids can deactivate search supervision on Windows by disabling the Norton Family browser extension (but you’ll be notified if they do).

Question 9

Does Norton Family Work on Chromebook?

Accepted Answer

No, as Norton Family doesn’t have a kids app for Chromebook. If you’re looking for a good parental app that can track and restrict your child’s activity on Chromebook, I recommend getting Qustodio — it provides excellent web filtering (top VPNs can’t bypass it), detects and blocks almost any app, and is extremely simple to use.

Question 10

What devices does Norton Family work on?

Accepted Answer

Norton Family has apps for kids and parents on the following platforms:

Apps for kids — iOS, Android, Windows.
Apps for parents — iOS, Android, and browsers (Edge, Firefox, Chrome).

If you need a parental app that also covers macOS, Chromebook, and Kindle devices, I recommend getting Qustodio instead.

Question 11

Is Norton Family included with Norton 360 subscriptions?

Accepted Answer

Yes, Norton Family comes bundled with other Norton subscriptions, including Norton 360 Deluxe, Norton 360 Premium, Norton 360 Advanced, Norton Select + LifeLock, Norton Advantage + LifeLock, and Norton Ultimate Plus + LifeLock. Norton Family is called “Parental Control” in the bundles. In addition to Norton Family, these subscriptions provide access to Norton Antivirus, which is the best antivirus on the market in 2026, so getting these subscriptions is worth it if you also want to protect your family’s devices from malware infections.

If you’re not sure which Norton subscription to choose, I’d personally recommend Norton 360 Deluxe, as it provides really great value, is very affordable, and is available worldwide.

Question 12

Is Norton Family free?

Accepted Answer

No, Norton Family doesn’t come with a free plan — that said, its paid plans are very affordable and they’re backed by a 60-day money-back guarantee, so you can buy and test this service risk-free.

However, if you must use a free parental control app, I suggest checking out Qustodio — its free plan includes access to web filtering, time limits, scheduling, and screen time monitoring. But Qustodio’s free plan only covers 1 device, limits you to daily and weekly activity reports, and doesn’t provide access to the customer support ticketing system.

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